Contact support
Email
support@reidentity.net · we reply within one business day.
In the app
Settings → Help & support → Chat with us.
Business and partnerships
info@reidentity.net
Privacy and data requests
privacy@reidentity.net
Account and sign-in
- Lost your phone? Sign in on a new device with your passkey, wallet or social account, then remove the old device in Settings → Security.
- Can't verify? Use good lighting, a valid passport and remove phone cases that cover the camera.
- Want to leave? See delete your account.
Payments and wallet
- Payments to name@reid go to the address shown when you confirm. Blockchain transfers can't be reversed, so check before you send.
- Cashback appears in Wallet → Cashbacks and can be claimed at any time.
- Report an unauthorised payment immediately at support@reidentity.net.
Virtual ID, cards and eSIM
- Freeze a virtual card instantly from the card screen.
- eSIMs are installed from Virtual ID → eSIM and work on eSIM-compatible phones.
Report a security issue
Found a vulnerability? Email security@reidentity.net. Please don't share details publicly until we've fixed it.